Firstly, we wanted to thank you all for your patience. It’s taken us a few days to work out how best to respond to this crisis. After analysing the situation and taking the time to consult stakeholders across 7 countries in 2 continents, we’re happy to confirm that if members had their course cancelled, they can transfer their payment to another course or have their money back as a refund.
If you'd like to transfer your payment to another course, we have some courses available to book now and we’ll be adding more over the coming weeks. We ask that if you choose this approach, you use this transferred payment by the end of May 2021. If you'd prefer to have your money back, just contact the office and we'll sort it out.
Apologies it took us a while to work it out. This situation will have a huge impact upon BASI, we’ve had to cancel over 140 courses, meaning as the situation unfolded rapidly we had to make several tactical decisions to try and keep offering courses but at the same time continue to protect our members health & safety.
We learned through our insurance brokers yesterday that insurance companies, like everyone, are doing everything they can to mitigate their losses and taking a very hard line on what triggers a policy payout. The only thing which will activate the policy payout is the FCO issuing a strict "do not travel" warning. The FCO updated their website with an Exceptional Travel Advisory Notice today, so many members may find themselves with some of the protection they need, so we continue to recommend that members pursue their insurance for travel & accommodation losses.
You will hear and see the word "unprecedented" a lot over the next few months, but it is true. We’ll be in touch again soon. In the meantime, stay safe and keep looking after each other.